Tuesday, March 27, 2007

Toys R' Us is not my friend.

Ryan did a wonderful and amazing thing yesterday. He finally got out of his crib. According to my husband he was less than thrilled with the consequences - he cried hysterically for about a half hour (Ryan, not my husband...). So we decided it was time to convert him to a toddler bed to prevent any major head injuries and traumatic events.

So Mark pulls out the toddler bed conversion set we got when we got our crib from Babies R Us. Doesn't it figure, they gave us the wrong part. It's about two inches too long and doesn't fit the crib. The manager of the store told us two years ago, and we asked because we thought it might be a problem, what they would do if we put it together two years from then and found out the parts were wrong. "Oh, we'll fix it, just bring it back." Yeah, right! Guess what, their no assistance to a consumer rule holds true two years after a $600 sale too. Imagine that!

So, we either leave it as a day bed and risk him falling out, leave it as a crib and risk him falling out, or I buy one of those bed side thingies (can't remember what they are called, can anyone help?) from some store other than Babies/Toys R Us. If/when we have another child, I am spending more money and buying everything we need directly from the manufacturer.


P.S. - Really am not usually grumpy! This has just been what's been going on and venting to other like minded people realllly helps.

Thursday, March 15, 2007

Why do they do that?

My husband called me from the hospital saying he was in a fight at work (he's a Sheriff's Deputy, so it's not as bizarre or random as you might think), that he was fine and that he'd tell me later what happened. I thought, 'okay, he's talking to me, so he must be okay.' Fast forward three hours. He calls me to tell me he's on his way home and that "it's worse than it looks." WTF!?! He also said he's out of work "for a while." He has to go in tomorrow and write and incident report and give a deposition (again, not out of the ordinary), but he might not be working for a while. Again, he won't tell me what happened. He's not home for ten minutes and I'm freaking out. I've always hated his job and fear for his safety, but this takes the cake. Damn him. Tell me everything or don't tell me anything at all!

Next day: After he came home and I saw his face, I do not agree that it was "nothing." He was seriously assualted, and he was lucky he wasn't hurt more than he was, or even killed. He got sucker punched in his right eye, and then the guy got him into a choke hold - apparently a good one as I overheard him telling his best friend about it this morning on the phone. He tends to leave out pertinent details for me. Another deputy eventually caught on and came to help, thank God. But it wasn't soon enough for my comfort. So, long story somewhat shortened, he's got a black eye, which he'll need to get x-ray'ed to make sure his eye socket isn't broken, in about a week (oh, and if he starts noticing clear liquid leaking out his nose he needs to get to the emergency room immediately as it may be leaking cerebral fluid - FUN!). He had x-rays on his foot to make sure bones in his foot weren't crushed (he's not sure how this part happened). He's covered in bruises, and his hands are a mess (from returning punches, without his gloves, to get the guy on the ground). He has to get his eyes checked out because he took a pretty good dose of ASR (police grade pepper spray) into his eyes. This morning, his left eye started blackening too, so when they do the x-ray of his eye socket, they'll likely have to also check his jaw and nose. Basically, he got really lucky.

I am still not completely recovered from the shock and was shaking a large part of last night and early this morning. I'm glad he's not going back to work for a while, because I don't think I could let him out the door. I am only nominally appeased by the fact that the guy was charged with Assault 2, a violent felony in NYS.

I have not really sorted this all out in my head yet, but since I only really cried when he walked in the door, I am sure the full impact hasn't hit me yet. I am normally a really big crier (hey, I deal with my emotions...). Every time I look at his face I am just filled with... I don't know really, dread, fear, anger, sadness. I can't even label anything else yet.

Monday, March 12, 2007

I'm boycotting Toys R' Us

I am normally not a negative person, and wouldn't want anyone to get that opinion, but I hate Toys R Us. My son's birthday was last week, and since our closest Toys R Us is a 1/2 hour away, we bought all of his birthday and Christmas presents together. When we opened his toys for his birthday party, we discovered that the legs of the easel we bought him were torn off, and nicely placed in the box. When I went to return it, at two different stores (yes, I drove another half hour to get to the next closest one), they refused to replace it since I had no receipt and had purchased it more than 90 days ago - 93 days ago to be exact.

Besides the one store being completely rude to me and accusing me of stealing it, they made me call their corporate office, from my cell phone, in order to speak to someone more about what they could do for me, a.k.a. nothing! The original person I spoke to on the phone told me it was up to the stores discretion. I politely asked her to explain that to the store manager (the rude one) and she agreed, however, when she got off the phone with her, the corporate office person told me I'd need to produce a copy of my credit card statement. Do you keep yours, 'cause I don't? My husband is a police office who is insanely safety conscious and we keep no financial records that aren't manditory. The rude manager told me I should have read my receipt, because they changed their policy in July. Seven whole months ago. My bad!

The next corporate office person was no more helpful, but at least took my name and told me that they would have someone call me in 7-10 business days. I fully expect I'll receive no reply. I then went on line and checked and found sites completely devoted to others disgusted by their business practices. I also filed a complaint with the Better Business Bureau and Consumer Affairs.

Although at this point I know I'm out the $50 bucks, I find it sad that they are willing to lose a customer (and anyone else I can convince) over something so trivial. I've spent over $2000 there in the last two years. Several hundred in the last three months. What would it have hurt to make me happy by replacing the toy?